Delta cargo flies nearly half-a-million tons of cargo around the world every year. With over 800 aircraft and nearly 75 years in business, it’s one of the leading cargo carriers in the world. I consulted on the Delta cargo check-in process.
We first had to understand the current flow so we researched the current documentation, the current system, and interviewed the people currently using the system. This work allowed us to create a new and more effieient flow with new screens.
We tested our new design with users and, through iteration, found we were able to create many efficiencies that led to reduced costs and more satisfied employees.
The we created high-fidelity screens that outlined the entire flow through various channels. Our work helped Delta understand the value that UX work can bring to their efforts.