What’s wrong here?

This door drives me crazy every time I walk into work. Every. Single. Time. Why? It’s because the design of the handle itself, its shape, its thickness, its placement, clearly says “pull”, but the sign says “Push”. The basic elements of this design contradict each other. When people encounter physical things in their environment that are human scale we instinctively, and almost instantaneously work out how we will interact with them …

UX and Agile

Just too useful to not share. Products and services in today’s digital marketplace have to be delivered quickly and always designed for the need. UX is the center of design and development. UX and Agile

“You’re on 33”

I went to the 2016 UXPA conference in Seattle recently and stayed in a hotel downtown. I’d been to Seattle once many years before and I remembered it fondly. Like the first time I went the weather was perfect. There’s nothing like a sunny and beautiful 70 degree day with a slight breeze. My kind of town. I took a shuttle from the airport to my hotel. When we arrived …

Existential UX

Always. I always ask “why?”. I’m constantly looking for pieces to a puzzle, trying to put things together so they make sense. They often don’t. I wish I could step back and not think about the nature of things; how meaning is derived, but I can’t. I have to know so I can understand. In order for the work that I do to have greater clarity of intent I need to …

Delightful

I took my car to be repaired recently and had to get a rental. I lucked out and they gave me a new Range Rover. I needed to run some errands so I got to spend some time in the car. I liked it; smooth, responsive, comfortable, and the interior had that new car appeal. When I got home I pulled into the garage, got out, closed the car door …

Good Design

No, it’s not. I laughed out loud when I saw this picture. I’ve been a guitar player for quite a while so I’m familiar with its context of use. I’m also a User Experience professional and understand the intent of solution design. What problem are you trying to solve, how do people understand the solution that you offer and when do they need those solutions? My guitar has 3 knobs …

Not what I was expecting

I consider that UX not only applies to the virtual, but to any touch point that conveys your brand experience in the real world; active, task based or passive, influence based. You’re still a user because you are consuming, taking in; creating your environment. Various cues along this user journey set expectations. If these expectations are not supported, then your perception changes. These basic animal shaped toys have been in …

User Experience and your bottom line

Some people still think User Experience is a “nice to have”, in fact, it’s a “must have”. In a market as crowded and as fragmented as the one most of us operate in today, standing out and being top of mind is critical for long term business success. Even short term goals can benefit from a user centered design process. Many articles have been written that highlight the research that …

Visual weight

  I’ve developed a number of color palettes for clients and one thing I always consider is how they look in greyscale. Why? Because I always consider color in user experience design as an aspect of balance and hierarchy, and once you take away the focus on color you can better see the visual weight of each component of color. Color can mean different things both contextually and culturally but …

The power of touch

Tactile feedback gives us a rich and visceral way to experience and know our environment. Touch can provide a powerful understanding, allowing us to discern things such as shape, texture, volume, density, and relationships between objects. Current use of tactile stimuli in touch screen devices is primarily addressed through vibration; haptic feedback. Research has also produced surfaces that are able to physically distort to allow the sensation of raised buttons …